COVID-19 Outbreak Information for Guests
Last updated: 05/05/2020 15:07 pm NZST

Important message from the New Zealand Ministry of Health

Kia ora, welcome to New Zealand.

If you get sick within a month of arriving in New Zealand, please seek medical advice as soon as you can. Telephone the free Healthline on 0800 611 116 or contact a doctor. It is important to tell them that you have been outside New Zealand recently.

Tell the health professional if you have a temperature of 38° C or higher and one or more of the following symptoms: ongoing coughing • difficulty breathing • ongoing diarrhoea • ongoing vomiting • skin rash • bruising or bleeding without injury • looking obviously unwell • confusion.

General Information for new Arrivals

The following restrictions apply to ALL reservations that have not checked-in yet:

  • Guests with cold or flu like symptoms will not be checked-in at the moment

Information for Guests currently staying with us

Extensions are possible without any restrictions at this time.

Information for Guests checking out

At this time there are no restrictions for check-outs.

Information for Guests making a new reservation

We are open and are taking new reservations.


  • Guests having a confirmed check-in date of up to 31/03/2021, deciding to postpone their travel, will be offered a free change of their arrival date or issued room credit to be used at a later point in time, reflecting 100 % of their room rate
  • Monetary refunds are based on the rate plan and/or the cancellation policy of the individual reservation


We are referring to and use the following wording interchangeably:

  • COVID-19 (Coronavirus disease 2019)
  • SARS-CoV-2 (Severe acute respiratory syndrome coronavirus 2)
  • (novel) Coronavirus


Despite all efforts made, we cannot guarantee the accuracy of the information provided on this website.

Alternative terms may apply for reservations made through third party booking websites (OTA).