9 Cancellations & Refunds
Unless a refundable rate plan is booked (must be explicitly stated), all reservations are non-refundable and may be charged in full at any time after the reservation has been made. Declined transactions for any non-refundable bookings may result in the automatic cancellation of the reservation. Reservations not checked-in by the end of the day of their check-in date are classified as no-shows and may be automatically cancelled.
The cost of the entire stay may still be payable, even when shortening the stay after or prior to arrival on a non-refundable rate plan or outside the free cancellation window of a refundable reservation.
Choice Backpackers must receive a valid cancellation request for any individual booking in writing addressed to [email protected] mentioning the reservation ID.
Once checked-in, Choice Backpackers follows a no-refund policy, where all payments made are final and cannot be refunded. Cancellation refunds will be processed within 15 working days.
10 Privacy & Photography
It is not permitted to take photos and/or videos of the interior of or on the premise. Authors agree that the copyright of any material created or generated on the grounds of the premise is automatically transferred to Choice Backpackers Ltd., free of charge.
11 Third-Party Reservations
Guests agree that the sole parties of an accommodation agreement concerning all reservations made via Online Travel Agencies (OTA) are Choice Backpackers and the guest. An OTA may only act as an intermediary between the parties of the accommodation agreement governing the reservation.
Where applicable these Terms and Conditions also apply to third-party reservations and precede any other contracts, terms and conditions issued by or agreed to between third parties (such as OTA) and guests, when in conflict with these Terms and Conditions.
Authors agree that the copyright of any review created and published on a third-party website or other online or offline catalogue are automatically transferred to Choice Backpackers Ltd., free of charge.
Guests agree to waive all rights and claims against Choice Backpackers deriving or originating from agreements between a third party (e. g. OTA). and guests or Choice Backpackers.
12 Force Majeure
Force Majeure events shall be defined by but not limited to the following list: acts of God or nature, volcanic eruptions or explosions, (natural) disasters, fire, (acts of) war, hostilities, local or national emergency, invasions, compliance with public authority, government regulations or interventions, military actions, terrorism, (biological, chemical or nuclear) explosions, rebellions, riots, insurrections, strikes, civil disorder, closures of airports or any other exceptional and catastrophic event, circumstance or emergency which makes it impossible or illegal for guests to travel to or stay at the accommodation, or which makes it impossible for the accommodation provider to accommodate guests.
The reservation’s cancellation policy shall apply even in the event of Force Majeure and regardless of the channel, the reservation was received through (incl. third-party reservations). Force Majeure events do not constitute any right to a refund for guests, as long as the accommodation provider is able to fulfil the accommodation agreement on their end. Where the accommodation provider is unable to fulfil the accommodation agreement, guests shall accept a room credit voucher for the remainder of their unused accommodation.
Although great care has been taken in providing and/or publishing information to guests and third parties, we cannot guarantee its accuracy.
Reservations with obviously mistakenly uploaded and/or published room rates may be cancelled by Choice Backpackers without any consequence for either party.
Guest will indemnify Choice Backpackers for all monies payable to a third party (e. g. OTA) originating from a claim that the guest makes with that third party.
Guests irrevocably agree that the courts of New Zealand shall have exclusive jurisdiction to hear, settle and/or determine any dispute, controversy or claim (including any non-contractual dispute, controversy or claim) arising out of or in connection with this agreement or stay, including any question regarding its existence, validity, formation or termination.
Guests accept and enter into these terms and conditions by submitting a request/paying for or making a reservation, or by completing the check-in process.
If a provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect: (i) the validity or enforceability in that jurisdiction of any other provision of these terms and conditions, or (ii) the validity or enforceability in other jurisdictions of that or any other provision of these terms and conditions.